Policy

Refund and lead-credit policy

Lead sales are final. A lead whose contact information does not work is replaced with a credit toward your next lead.

When a lead is replaced

A delivered lead is replaced only when its contact information is invalid. That means one of two things:

the phone number is not a working number, or
the email address bounces permanently.

These do not qualify: wrong person, no response, not interested, unqualified, a rescheduled or cancelled appointment, voicemail, calls labelled as spam, carrier blocking, and no-shows. A lead cannot be replaced once you and the prospect have spoken or messaged each other.

How to report one

Report it within 24 hours of delivery. For a lead with an appointment attached, report it within 24 hours of the appointment's scheduled time.
Use Help in your subscriber portal and press Raise your hand.
Include the evidence: the call result log, or the email bounce message.

How the replacement works

The replacement is like for like: a credit for one lead, used to pay for the next lead delivered to you.
Replacements are limited to 2% of the leads billed to you in a calendar month, or 5 leads in that month, whichever is less.
A replacement is the only remedy for an invalid lead. No cash refund is paid for a delivered lead.

Your $3,000 prepaid balance

The balance is lead credit paid ahead. It is drawn down at $200 for each lead delivered.
You can stop the automatic top-up at any time by written notice. The remaining balance keeps paying for leads until it reaches $0. After that, each lead is charged as it is delivered.
If the lead price changes and you do not agree, you can ask for a refund of the unused balance by written notice before the new price takes effect.

The CRM

If we build your CRM, the first month is free and billing begins in the second month. You can cancel before it does. CRM charges already billed are not refunded.

If a charge looks wrong

Tell us through Help in your subscriber portal before you contact your card issuer, and we will look into it.

This page summarises the subscriber agreement. It covers Sections 3 and 6 of the agreement you sign at enrollment. If this page and the signed agreement ever differ, the signed agreement controls.